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About Us

About Us

FAQ

Q

How many days you need to install the equipment?

A

Normally, it takes 3 to 5 working days for one set of equipment, including unpacking, assembly, wiring, trial run and debugging.
If your factory lacks supporting facilities (power supply, foundation, lifting equipment), the installation period will be extended accordingly.

Q

How many staff abroad you sent to install the equipment?

A

We will send 2 professional engineers for on-site installation and commissioning.
One engineer is responsible for mechanical assembly, the other for electrical wiring, debugging and training your operators.
If you purchase multiple sets of equipment, we can add one more technician upon request.

Q

You have sales target finished amount requirement to the distributor?

A

To become our authorized distributor, we set a minimum annual sales target of USD XXX for the first cooperation year.
This target is calculated based on the total order amount placed with us within 12 months.
If you hit or exceed the target, we will offer you better wholesale discounts and marketing support; if you fail to meet it, we will review the cooperation terms together.

Q

Can I transfer the money to you then you pay to other supplier?

A

Sorry, this arrangement is not available due to our company’s financial policy. We can only receive payment for our own goods, and we are unable to transfer funds to third-party suppliers on your behalf.
You need to settle payment with each supplier separately by yourself.

Q

Can I delivery the goods from other supplier to your factory? Then load together?

A

Yes, you may send goods from your other suppliers to our factory for consolidated loading.
Please inform us in advance of the delivery date, quantity and packing list for each batch, so we can arrange warehouse space and loading schedule accordingly.

Q

When will you leave your factory and to have your spring festival holidays?

A

Hope this message finds you well. I’d like to inform you of our Spring Festival holiday schedule in advance to avoid delays to your orders:
If you have pending orders or new demands, please confirm with us as soon as possible so we can finish production and delivery before the holiday.
For any super urgent matters during the holiday, you can send me messages, I will reply when available.

Q

Can the equipment be installed under hot weather?

A

Our equipment can be installed and operated under hot weather conditions.
The normal working temperature range of our machines is -10℃ ~ +45℃.
If the ambient temperature exceeds 45℃ for a long time, we suggest you equip the workshop with ventilation fans or air cooling devices to extend the service life of electrical components.

Q

Can Your products be installed under the cold weather?

A

Our equipment supports installation and operation in cold weather.
The standard working temperature range is -10℃ ~ +45℃.
If your local temperature drops below -10℃ for long periods, we recommend installing workshop heating equipment to protect electrical parts and lubricating oil.

Q

Do You have office in shanghai or guangzhou that i can visit?

A

Sorry, we do not have branch offices in Shanghai or Guangzhou.
Our factory is located in Tangshan city. You can come directly to our factory to view equipment and discuss cooperation. If you stay in Shanghai/Guangzhou, we can send our sales engineer to visit you.

Q

Can you send your staff to install the equipment for us?

A

We are able to send our technicians to your site for equipment installation.
Please kindly note the relevant costs will be borne by your side, including technicians’ round-trip air tickets, accommodation, local transportation and daily allowance.
We need 7-10 working days in advance to arrange visas, flights and schedule. Please advise your expected installation time so we can confirm the arrangement.

Q

Can I only buy some spare parts from you?

A

Absolutely, we accept orders for spare parts separately.
You can purchase only accessories and spare parts from us without buying complete equipment.
Please send me the part numbers, quantity and machine model you need, and I will prepare the quotation for you right away.

Q

Will you will attend the fair to show your products?

A

Yes, we regularly attend domestic and international industrial exhibitions every year.
Domestic shows: Canton Fair (Guangzhou twice a year), Shanghai MWCS Metalworking Show, Tianjin Industrial Equipment Exhibition;
Overseas shows: Hannover Messe (Germany), Southeast Asia Manufacturing Expo, Middle East Industrial Exhibition.
If you plan to attend any of these fairs, feel free to tell me your schedule in advance. We can reserve a meeting spot at our booth and prepare product catalogs & customized solutions for you.

Q

Can you send your equipment to my warehouse in guangzhou?

A

Yes, we can deliver the equipment to your designated warehouse in Guangzhou.
Please provide us with the complete warehouse address, contact person and phone number. We will arrange delivery after the goods are finished.

Q

How long it takes you to provide the designing options for us?

A

We will finish and send you the complete design proposal within 3–5 working days after we confirm all your requirements, including site size, production capacity, budget and special functional demands.
If you have urgent demands, we can prioritize your project and shorten the period to 2 working days.

Q

What is your products standardization?

A

Our whole production strictly implements multiple authoritative manufacturing standards:
Quality management: ISO9001 international quality management system;
Safety certification: CE certification (MD Machinery Directive & LVD Low Voltage Directive for EU market);
Electrical standard: IEC international electrical component specifications;
Processing technology: Chinese GB national machinery standards, AWS international welding standards;
Export packaging: International marine transportation protection standards, wooden cases with fumigation treatment.
Each equipment undergoes strict factory inspection before delivery to meet all above standards.

Q

How do you pack the equipment?

A

We pack machines with export wooden cases.
First wrap all metal parts with waterproof plastic film, then fill foam to prevent collision. Precision spare parts are packed separately in cartons inside the wooden box.
All wooden crates are fumigated to meet export customs requirements.

Q

How many years have your company made this kind of equipment?

A

Our factory has been specialized in manufacturing wire forming machines, retaining ring production equipment and metal processing machinery for more than 18 years since our establishment in 2008.
We started with metal cutting and welding processing, and gradually focused on the R&D and mass production of wire and retaining ring special equipment. After years of technical accumulation, we have independent R&D team, complete production lines and mature export service system, with rich experience in standard equipment and customized non-standard production lines.

Q

How many staffs do you have in your factory?

A

The total number of employees in our Tangshan factory is around 120 people, divided into different departments:
Production workshop workers: 85 people (in charge of cutting, welding, forming, CNC processing and assembly)
Technical & R&D engineers: 12 people (responsible for design, customization and equipment debugging)
Quality control team: 8 people (full inspection from raw materials to finished machines)
Foreign trade & after-sales service team: 15 people (offer quotation, shipment and global technical support)
With a complete and stable team, we can handle mass orders and custom project demands efficiently. You are welcome to visit our workshop and communicate with our technical staff face to face.

Q

How can I to be your agent in my country?

A

It’s great to hear you want to be our agent. Here are the steps to apply for agency cooperation:
Submit your company profile: Include your market channels, sales team, local customer resources and experience selling similar equipment.
Confirm cooperation type: Choose general distributor or exclusive agent for your country/region. Different types have different annual sales targets and policy support.
Negotiate core terms: We will discuss annual purchase volume, price discount, rebate policy, market protection and after-sales service division.
Sign formal agency agreement: After both sides confirm all clauses, we sign the contract to authorize your agency qualification.
Trial cooperation period: We usually set a 6–12 months trial period to evaluate your sales performance before formal exclusive authorization.
If you send us your company introduction first, we can send you our agency policy document for your review.

Q

How far is your factory from the city hotel?

A

There are several good business hotels within 15 minutes of our factory. We have long-term cooperation with them and can help you book at a discounted price.
If you prefer to stay in the city center, it takes about 60 minutes to drive to our factory, and we can arrange pickup for you.

Q

How far is your factory from the airport?

A

We have three accessible airports for you to choose:
Tangshan Sannühe Airport: 40 mins drive to our factory
Tianjin Binhai International Airport: around 2 hours’ drive
Beijing Daxing Airport: about 2.5 hours’ drive
We recommend you fly to Tangshan Airport for the shortest transfer. We provide free pickup service at any of these airports.

Q

How long it will take from guangzhou to your factory?

A

Here is the travel time from Guangzhou to our Tangshan factory for your reference:
By Air: There is no direct flight from Guangzhou Baiyun Airport to Tangshan Sannühe Airport. You need to transfer in Wuhan, Xi’an or other cities. The whole journey including transfer waiting time is about 6–8 hours. After landing in Tangshan, our driver will pick you up within 40 mins to our factory.
By High-Speed Rail: No direct high-speed train. You can take high-speed train from Guangzhou South to Shijiazhuang/Beijing first, then transfer to Tangshan. The total travel time is 10–13 hours.
By Regular Sleeper Train: Direct overnight trains are available from Guangzhou to Tangshan, taking roughly 24 hours, cost-saving for long-distance travel.
We provide free transfer service at Tangshan airport and railway station. Please send your flight or train number in advance, we will arrange the pickup schedule for you.

Q

Where is your factory located?

A

Our manufacturing plant is situated in Tangshan, Hebei Province, North China.
Tangshan is close to Tianjin and Beijing with convenient transportation by air, high-speed train and highway.
If you arrange an inspection trip, kindly send your flight or train information in advance, we will arrange a driver to pick you up.

Q

Do you provide free spare parts ?

A

We provide free spare parts within the equipment warranty period.
Normally our warranty lasts 1 year starting from the date of shipment. If any parts break down due to factory quality defects during this period, we will send replacements free of charge.
But you need to bear the international shipping cost of the spare parts.
Once the warranty expires, all spare parts will be charged at our factory cost price.

Q

If OEM is acceptable?

A

We accept OEM orders, but there is a minimum order quantity for OEM customization.
Less than MOQ: We cannot print your private logo, only our standard brand;
Reach MOQ: Free logo printing, free customized operation manuals for you.
If you have special design or structural changes, please send us your drawings or requirements, our engineering team will evaluate the cost and lead time for you.

Q

Do you provide sample? Free or charge?

A

We are glad to supply samples for your quality testing, and here is our official sample policy:
Sample charge: We will charge the factory cost price for samples. This fee will be fully refunded/deducted once you place your formal bulk order with us.
Shipping cost: All express freight from China to your country shall be borne by your side; you can choose to pay in advance or collect upon delivery.
Customized samples (with your logo, special structure): Extra small modification cost will be needed, which is also refundable with bulk orders.
If you tell me the exact model you need, I will send you the sample quotation right away.

Q

What is your term of payment?

A

Our standard payment term is 30% T/T deposit in advance, and the remaining 70% balance shall be fully paid before shipment.
30% deposit: After signing the sales contract, you transfer the deposit to arrange raw material procurement and production.
70% balance: We will send you photos and videos of finished equipment for confirmation; you settle the full balance, then we arrange packaging and delivery.
We also accept L/C at sight if your company prefers letter of credit payment.

Q

What is your MOQ?

A

For separate spare parts, we don’t set a fixed piece MOQ, but there is a minimum order amount of USD 8000.
If the total value of your spare parts list is lower than this standard, a small handling fee will be charged.

Q

Are you a trading company or a manufacturer?

A

We are a professional manufacturer with our own factory located in Lubei District, Tangshan City, Hebei Province.
We independently complete product design, processing, assembly and factory testing. All production lines and workshops are under our direct management.
We also support OEM & ODM customization, and we can offer you the factory direct price without middlemen markup.
You are warmly welcome to visit our production workshop for inspection anytime.

Q

How long is your delivery time?

A

The delivery time depends on machine model, customization requirements and order quantity.
Could you tell me which model you need and whether you have special modification demands? I will confirm the exact production cycle for you immediately.

Q

How many production lines in your factory?

A

Our workshop is equipped with multiple independent production lines classified by product categories:
Metal cutting & machining line
Welding and forming production line
6 production lines for wire product forming
CNC machining center line for spare parts processing
3 production lines for retaining rings (Beijing standard)
All production lines operate in parallel, ensuring stable monthly output capacity and the ability to fulfill large bulk orders. You are warmly welcome to visit all production lines on-site for inspection.

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